Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return for Stock Orders.

We have a no Refund Policy for Custom Windows and Doors orders. As they are custom made upon inspection they are non-refunded.

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with no hits or scratches and the glasses intact.
To start a return, you can contact us at info@newwindowsystem.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@newwindowsystem.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not process refunds for services provided. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.